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SNB Mobile 6.9 / 10 DXR AI INDEX

🇸🇦 Saudi Arabia

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62% 🙂 Positive 7014
62%
🇸🇦
66%
🌍
62%
24% 😕 Negative 2743
24%
🇸🇦
25%
🌍
33%
13% 😎 Neutral 1484
13%
🇸🇦
8%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-03-31 - 2024-04-07 497 Login & Access General App Speed Support & Assistance Technical Issues
2024-03-10 - 2024-03-17 459 General Money Transfers Support & Assistance App Design Technical Issues
2024-03-03 - 2024-03-10 324 General App Speed Support & Assistance App Design Technical Issues
2024-02-25 - 2024-03-03 441 Login & Access General Money Transfers App Speed Support & Assistance
2024-02-11 - 2024-02-18 395 General Money Transfers App Speed Support & Assistance Technical Issues
2024-02-04 - 2024-02-11 409 General Money Transfers App Speed Support & Assistance Technical Issues
2024-01-28 - 2024-02-04 562 Login & Access General App Speed Support & Assistance Technical Issues
2024-01-21 - 2024-01-28 377 Login & Access General Support & Assistance App Design Technical Issues
2024-01-07 - 2024-01-14 435 Login & Access General Support & Assistance App Design Technical Issues
2023-12-31 - 2024-01-07 593 Login & Access General App Speed Support & Assistance Technical Issues

SNB Mobile 🇸🇦 Saudi Arabia 🌍 Global
App Design Important 120 72% 46% 44%
General Important 9757 48% 59% 59%
App Speed Important 122 43% 19% 34%
Payments 10 17% 41% -9%
Money Transfers Important 106 7% 6% -6%

SNB Mobile 🇸🇦 Saudi Arabia 🌍 Global
Profile & Settings 2 0% -62% -59%
Language 1 0% -37% -20%
Advertising 2 0% -74% -69%
QR Payments 3 0% -63% -61%
Loyalty Program 3 0% -42% -6%
Currency & FX Accounts 7 -20% -20% 39%
ATMs 3 -33% -59% 12%
Support & Assistance Important 539 -35% -22% -35%
Transaction History 13 -47% -41% -50%
App Updates 39 -70% -79% -76%
Fees, Limits & Charges 38 -72% -68% -48%
Login & Access Important 158 -79% -83% -85%
Cards 59 -81% -58% -51%
Cash Loans 29 -89% -78% -64%
Technical Issues Important 192 -89% -82% -69%
Deposits & Accounts 19 -90% -74% -26%
Account Blocking 9 -100% -82% -70%
Notifications & SMS 2 -100% -93% -76%
Ecosystem 1 -100% -46% -60%
Balances & Products 7 -100% -92% -78%