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- Access to customer reviews from the App Store and Google Play
Akbank
4.0 / 10
DXR AI INDEX
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37%
🙂 Positive
2953
🇹🇷
🌍
57%
😕 Negative
4559
🇹🇷
🌍
7%
😎 Neutral
540
🇹🇷
🌍
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| Week | Reviews | Scenarios |
|---|---|---|
| 2024-10-13 - 2024-10-20 | 236 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-10-06 - 2024-10-13 | 319 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-08-04 - 2024-08-11 | 181 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-07-14 - 2024-07-21 | 189 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-05-26 - 2024-06-02 | 357 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-05-19 - 2024-05-26 | 287 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-03-03 - 2024-03-10 | 186 | Login & Access General Cards Support & Assistance App Design |
| 2024-01-28 - 2024-02-04 | 185 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-01-21 - 2024-01-28 | 179 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-01-07 - 2024-01-14 | 188 | Login & Access General Support & Assistance App Design Technical Issues |
|
Akbank
|
🇹🇷 Turkey | 🌍 Global | |
|---|---|---|---|
| Profile & Settings 1 | 100% | -34% | -59% |
| Search 7 | 100% | 81% | 36% |
| ATMs 4 | 83% | 78% | 12% |
| Transaction History 2 | 50% | -2% | -50% |
| Currency & FX Accounts 2 | 50% | 33% | 39% |
| Loyalty Program 10 | 48% | 9% | -6% |
| App Speed 63 | 37% | 33% | 34% |
| General Important 4095 | 34% | 45% | 59% |
| App Design Important 927 | 10% | 8% | 44% |
|
Akbank
|
🇹🇷 Turkey | 🌍 Global | |
|---|---|---|---|
| Ecosystem 1 | -14% | -54% | -60% |
| Support & Assistance Important 472 | -25% | -27% | -35% |
| Fees, Limits & Charges 38 | -28% | -15% | -48% |
| Deposits & Accounts 6 | -46% | -31% | -26% |
| Money Transfers 78 | -49% | -45% | -6% |
| Advertising 2 | -50% | -5% | -69% |
| App Updates 16 | -64% | -72% | -76% |
| Cash Loans 66 | -76% | -61% | -64% |
| Notifications & SMS 7 | -80% | -73% | -76% |
| Cards 114 | -87% | -81% | -51% |
| Account Blocking 9 | -88% | -63% | -70% |
| Login & Access Important 1733 | -93% | -92% | -85% |
| QR Payments 1 | -93% | -78% | -61% |
| Technical Issues Important 396 | -93% | -83% | -69% |
| Payments 1 | -100% | -56% | -9% |
| Repeat Transactions 1 | -100% | -31% | -42% |