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- Access to customer reviews from the App Store and Google Play
Smartbank
1.5 / 10
DXR AI INDEX
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14%
🙂 Positive
180
🇰🇿
🌍
83%
😕 Negative
1099
🇰🇿
🌍
3%
😎 Neutral
43
🇰🇿
🌍
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| Week | Reviews | Scenarios |
|---|---|---|
| 2024-10-27 - 2024-11-03 | 39 | Login & Access General Money Transfers Support & Assistance Technical Issues |
| 2024-04-14 - 2024-04-21 | 35 | General Balances & Products Loyalty Program Cash Loans Technical Issues |
| 2024-03-31 - 2024-04-07 | 39 | General Payments Cards App Design Technical Issues |
| 2024-03-24 - 2024-03-31 | 34 | Login & Access General Payments Support & Assistance Technical Issues |
| 2024-03-17 - 2024-03-24 | 41 | General Cards Support & Assistance Cash Loans Technical Issues |
| 2024-03-10 - 2024-03-17 | 47 | Login & Access General Money Transfers Cards Technical Issues |
| 2024-02-25 - 2024-03-03 | 51 | Login & Access General Support & Assistance Cash Loans Technical Issues |
| 2024-02-11 - 2024-02-18 | 36 | Login & Access General Money Transfers Cash Loans Technical Issues |
| 2024-02-04 - 2024-02-11 | 69 | Login & Access General Cash Loans Technical Issues App Updates |
| 2024-01-07 - 2024-01-14 | 146 | Login & Access General Money Transfers Cash Loans Technical Issues |
|
Smartbank
|
🇰🇿 Kazakhstan | 🌍 Global | |
|---|---|---|---|
| General Important 314 | -14% | 66% | 59% |
| App Design 34 | -16% | 61% | 44% |
| QR Payments 4 | -33% | -62% | -61% |
| Language 3 | -33% | -35% | -20% |
| Currency & FX Accounts 5 | -40% | -67% | 39% |
| Loyalty Program 22 | -75% | -49% | -6% |
| Ecosystem 3 | -80% | -67% | -60% |
| Profile & Settings 7 | -82% | -55% | -59% |
| Account Blocking 11 | -83% | -93% | -70% |
| Deposits & Accounts 14 | -87% | -82% | -26% |
| Cards 52 | -87% | -77% | -51% |
| Transaction History 33 | -87% | -84% | -50% |
| App Speed 15 | -88% | -43% | 34% |
| Support & Assistance 71 | -90% | -66% | -35% |
| Money Transfers 73 | -91% | -79% | -6% |
| Technical Issues Important 226 | -92% | -89% | -69% |
| Cash Loans Important 129 | -95% | -85% | -64% |
| Payments 45 | -96% | -76% | -9% |
| Balances & Products 18 | -96% | -91% | -78% |
| App Updates 45 | -97% | -94% | -76% |
| Login & Access Important 165 | -98% | -97% | -85% |
| Notifications & SMS 18 | -100% | -95% | -76% |
| Repeat Transactions 2 | -100% | -70% | -42% |
| Insurance 1 | -100% | -70% | -60% |
| Advertising 1 | -100% | -90% | -69% |
| Fees, Limits & Charges 11 | -100% | -77% | -48% |