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Lloyds Mobile Banking 7.8 / 10 DXR AI INDEX

🇬🇧 United Kingdom

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75% 🙂 Positive 11828
75%
🇬🇧
75%
🌍
62%
23% 😕 Negative 3654
23%
🇬🇧
22%
🌍
32%
2% 😎 Neutral 328
2%
🇬🇧
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-15 - 2024-12-22 422 Login & Access General App Speed App Design Technical Issues
2024-12-08 - 2024-12-15 416 General Money Transfers App Speed App Design Technical Issues
2024-12-01 - 2024-12-08 412 Login & Access General Money Transfers App Design Technical Issues
2024-11-24 - 2024-12-01 441 Login & Access General Money Transfers App Speed App Design
2024-11-10 - 2024-11-17 430 Login & Access General App Speed App Design Technical Issues
2024-11-03 - 2024-11-10 414 Login & Access General App Speed App Design App Updates
2024-10-27 - 2024-11-03 475 Login & Access General App Speed App Design App Updates
2024-10-20 - 2024-10-27 473 Login & Access General App Speed App Design App Updates
2024-10-13 - 2024-10-20 548 Login & Access General App Speed App Design App Updates
2024-06-30 - 2024-07-07 559 Login & Access General App Design Technical Issues App Updates

Lloyds Mobile Banking 🇬🇧 United Kingdom 🌍 Global
Language 1 100% -52% -20%
App Design Important 2755 84% 85% 44%
App Speed Important 899 80% 62% 34%
General Important 8202 77% 80% 59%
Loyalty Program 28 61% 39% -6%
Money Transfers Important 487 49% 28% -6%
Ecosystem 10 36% 28% -60%
QR Payments 11 36% -28% -61%
Currency & FX Accounts 32 35% 61% 39%
Investments 8 33% 58% 28%
Support & Assistance 416 20% -15% -35%
Payments 201 18% 5% -9%

Lloyds Mobile Banking 🇬🇧 United Kingdom 🌍 Global
Fees, Limits & Charges 38 -3% -19% -48%
Repeat Transactions 12 -11% 12% -42%
Cash Loans 29 -12% -15% -64%
Deposits & Accounts 28 -13% 20% -26%
Advertising 10 -26% -55% -69%
Transaction History 81 -31% -15% -50%
Account Blocking 62 -33% -54% -70%
Technical Issues Important 751 -34% -43% -69%
Profile & Settings 64 -50% -57% -59%
Cards 115 -52% -4% -51%
Notifications & SMS 56 -57% -53% -76%
App Updates Important 372 -57% -68% -76%
Balances & Products 43 -63% -59% -78%
Login & Access Important 1099 -65% -66% -85%