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Santander Mobile Banking 5.1 / 10 DXR AI INDEX

🇬🇧 United Kingdom

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50% 🙂 Positive 7769
50%
🇬🇧
75%
🌍
62%
47% 😕 Negative 7191
47%
🇬🇧
22%
🌍
32%
3% 😎 Neutral 428
3%
🇬🇧
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-07-28 - 2024-08-04 582 Login & Access General App Speed App Design Technical Issues
2024-07-21 - 2024-07-28 577 Login & Access General App Speed App Design Technical Issues
2024-07-14 - 2024-07-21 695 Login & Access General App Speed App Design Technical Issues
2024-07-07 - 2024-07-14 815 Login & Access General App Speed App Design Technical Issues
2024-06-30 - 2024-07-07 768 Login & Access General App Speed App Design Technical Issues
2024-05-26 - 2024-06-02 681 Login & Access General App Speed App Design Technical Issues
2024-05-19 - 2024-05-26 559 Login & Access General App Speed App Design Technical Issues
2024-05-12 - 2024-05-19 695 Login & Access General App Speed App Design Technical Issues
2024-04-28 - 2024-05-05 762 Login & Access General App Design Technical Issues App Updates
2024-04-21 - 2024-04-28 652 Login & Access General App Design Technical Issues App Updates

Santander Mobile Banking 🇬🇧 United Kingdom 🌍 Global
General Important 5881 44% 80% 59%
App Design Important 2881 44% 85% 44%
Loyalty Program 24 34% 39% -6%

Santander Mobile Banking 🇬🇧 United Kingdom 🌍 Global
Search 5 0% 64% 36%
Money Transfers 555 -9% 28% -6%
Currency & FX Accounts 24 -18% 61% 39%
App Speed Important 1083 -20% 62% 34%
Repeat Transactions 17 -20% 12% -42%
Support & Assistance 273 -20% -15% -35%
Cash Loans 24 -26% -15% -64%
Advertising 7 -38% -55% -69%
Account Blocking 56 -39% -54% -70%
Payments 219 -40% 5% -9%
Deposits & Accounts 36 -41% 20% -26%
Fees, Limits & Charges 24 -44% -19% -48%
Transaction History 142 -45% -15% -50%
Cards 104 -54% -4% -51%
Balances & Products 215 -55% -59% -78%
QR Payments 8 -56% -28% -61%
Ecosystem 9 -56% 28% -60%
Investments 3 -67% 58% 28%
Profile & Settings 93 -67% -57% -59%
Notifications & SMS 102 -71% -53% -76%
Technical Issues Important 1292 -75% -43% -69%
App Updates Important 763 -80% -68% -76%
Login & Access Important 1548 -84% -66% -85%